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Why didn’t my Zelle recipient receive an email or SMS?
If your Zelle® recipient hasn’t received notification of your payment:
- Check the payment status. If the status is “pending”, your recipient may not have registered their email address or mobile number with Zelle. You can direct them to https://register.zellepay.com in order to register for Zelle and receive their payment.
- If they are registered with Zelle, please make sure that the email address or mobile number you used for the payment matches your recipient’s. If you’ve accidentally sent your payment to the wrong email or mobile number, please contact the Help Desk.
Top Questions
- Where can I find the Help Desk number?
- b. How do I set up my BMO DepositEdge scanner on Windows?
- m. How does pre-funding work at BMO?
- c. How do I access encrypted messages from BMO Secure Email?
- a. How do I create a new deposit in BMO DepositEdge?
- h. What are the wire payment cut-off times?
- a. How do I set up my BMO DepositEdge scanner on Mac?
- a. How do I order a new RSA SecurID token?
- f. How do I install my BMO DepositEdge scanner on Windows?
- n. What are the cut-off times for sending (originating) ACH transactions?
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