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How do I access encrypted messages from BMO Secure Email?  

The first time you receive an encrypted message via BMO Secure Email, you’ll get a regular email with the subject line, “Your BMO Secure Email Activation Information”.  

Follow the link in the email to set up your BMO Secure Email account. How to create an account for BMO Secure Email 

Important: The email containing a link to create your BMO Secure Email account will expire after 90 days. You’ll receive reminder emails after 14, 45 and 89 days. If your link has expired, please ask your BMO representative to send another encrypted email. 

After you’re set up, you can choose to receive your encrypted emails by “Web Messages” or “Document Encryption”: 
 

Web messages

Document encryption
  • Log in once – no need to enter a password to open each attachment.    
  • Compose new emails within the portal.    
  • Email message history is maintained when using the ‘Reply’ function.   
  • Emails in the portal expire after 90 days. (Emails and attachments can be downloaded to local storage.)  
  • Messages are delivered directly to your preferred email application.    
  • Password is required to access your email and its attachments.   
  • Emails never expire.    
  • Email message history is not included in replies.   
  • Responses can be created by using a link within the encrypted attachment.  
     




 

 




 

By default, you'll be set to receive encrypted emails as “Web Messages”. To switch your method, follow these steps: 
 

  1. Sign in to the BMO Secure Email platform at https://protected.bmofg.com

  2. Select Settings. 
  3. Choose Delivery Methods. 
  4. Update and save your preferences. 

Please note that encrypted emails within the BMO Secure Email web portal are stored for 90 days, after which time they'll be removed. Encrypted emails sent directly to your regular inbox using the “Document Encryption” method do not expire and will be there until you delete them. 

 

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