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What should I do if my scanner stops working?
If your DepositEdge scanner isn’t working, there are a few things you can try:
- Clean your scanner with a cleaning card or compressed air to avoid dust and MICR ink buildup.
- Restart your computer.
- Unplug your scanner and plug it back into a USB slot.
Note: If you unplug your scanner, you’ll have to re-register it next time you use BMO DepositEdge.
If you’ve tried these and your scanner still isn’t working, please contact our Technical Help Desk.
Top Questions
- Where can I find the Help Desk number?
- a. About Virtual Accounts
- b. How do I install my BMO DepositEdge scanner on Windows?
- What are the cut-off times for ACH payments?
- c. How do I use the BMO Message Center?
- h. What are the wire payment cut-off times?
- What is an ABA routing number?
- How do I delete a Zelle payment?
- How do I create an ACH payment in Online Banking for Business?
- a. How do I order a new RSA SecurID token?
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