How do I order a new RSA SecurID token? 

If you need a new RSA SecurID token for yourself, please ask one of your company’s Online Banking for Business administrators to order it for you. How to find an administrator

If you’re an administrator, you can order a new RSA SecurID token for another user or reassign an existing one to them. How to reassign an RSA SecurID token 

Here’s how to order a new hard or soft token for another user:

1. In Online Banking for Business, select the Administration tab.
2. Under “User Management”, choose Manage Users.
3. Next to the relevant user, select Modify User from the dropdown menu.
4. At the end of the “User information” section, choose Order a Token. 
5. Select the type of token (“Hard token”, “Soft Token” or “Both”) and the user who should receive it. Then choose Order a Token. 
6. To confirm your request, select Finish.
7. Select Save Changes.
8. When prompted, confirm your identity with 2-step verification. What is 2-step verification? 

You’ve successfully ordered a new RSA SecurID token for your user.

Note: If the user needs a replacement token because it was lost or stolen, please disable the old token and contact your Primary Customer Administrator (PCA) or BMO representative. How to disable an RSA SecurID token