How do I reset a user’s password? 

As a PCA or Admin, you can reset a user's password for them. Here’s how:

1. In Online Banking for Business, select the Administration tab.
2. Under “User Management”, choose Manage Users.
3. Next to the Admin or User, select the down arrow and choose Reset Password.
4. Select Yes, Reset.

When prompted, confirm your identity with 2-step verification.  What is 2-step verification?

You’ve successfully reset this user’s password. The user will receive reset instructions and a temporary password via email.

Banking products are subject to approval and are provided in Canada by Bank of Montreal, a CDIC member and in the United States by BMO Bank N.A. member FDIC