With our Wire Payment service, sending money domestically or internationally is simple and cost-effective. This brief Getting Started guide will help you set up your first wire payment in Online Banking for Business. 

Already familiar with the service? Skip to the Wire Payment FAQs
 

Where do I begin?

To access the Wires Payments service, select the Payments & Receivables tab in Online Banking for Business.
 

1. Create your wire payment

You can manually enter the information, use templates for repeat payments or upload a CSV file with multiple wire payments at once.

How to create a wire payment


2. Approve your wire payment

To help protect you against fraud, all outgoing payments must be authorized by an approver using one of our secondary authentication options before the funds are released.

How to approve a wire payment

That's it! You've set up your first wire payment. You can find it under "Manage Wire Payments" in the Wire Payment service.

What's Next?
 

Track your wire payment

You can track any SWIFT wire payments sent from your Canadian funding account under  "Manage Wire Payments" in the Wire Payment service.

How to track a wire payment

 

Create your wire payment report

You can generate a report anytime in "Wire Reports" to get the latest statuses on your wire payments dating back to 190 days.

How to generate a report

 

Need more help with the Wire Payment service?
 

	Read the FAQ.  For more step-by-steps, like how to modify templates, set recurring payments or recall a payment, see our FAQ below.
	Check the Help Centre.  The Help Centre is a searchable support hub that makes finding answers fast and easy. With simple step-by-step instructions and how-to-videos, you'll quickly learn how to complete a task.
	Participate in a training session. For a deeper dive, register for a live training session where our experts will walk you through the Wire Payment service.
	Need further assistance?  If you're new to Online Banking for Business and need in-depth guidance, talk to our Onboarding Care team.

Wire Payment FAQ

Create your payments

• How do I send a wire payment? 
• How do I modify a wire payment? 
• How do I confirm that my wire payment was sent successfully? 
• How do I delete a wire payment? 
• What are the wire payment cut-off times?
• What are the different Bank ID codes?
• What are the different wire payment types? 
• What are the Payment Purpose Codes for wire payments to the United Arab Emirates?

Create your templates

• How do I create a wire payment template? 
• How do I modify a wire payment template? 
• How do I delete a wire payment template? 
• How do I create a Bank-maintained wire template? 

Track your payments

• How do I track my wire payment?
• What do the payment tracking statuses mean?
• What is an intermediary bank?
• When will my payment be deposited into my beneficiary’s account?
• Why am I seeing an exchange rate in the wire payment tracker?
• Why am I seeing fees in the wire payment tracker?

Upload your payments

• How do I import a file containing multiple wire payments? 
• How do I modify a wire payment import map? 
• How do I delete a wire payment import map? 

Manage your payments 

• How do I send a foreign currency wire payment?
• What do the different wire payment statuses mean?
• What is my wire payment limit? 
• How do I approve items in my Approval Inbox?
• Why is my wire payment missing tracking information?

Recall/Investigate your wire payments 

• How do I cancel or recall a wire payment? 
• How do I approve a wire payment investigation? 
• How do I investigate a wire payment? 
• Where can I check the status of a wire payment investigation?

Access your reports 

• How long can I view my outgoing wire reporting?
• How do I entitle my users to wire payment reports?
• What wire payment reports are available?
• How do I generate a report in Wire Payments?