How do I unlock a user?
An Online Banking for Business user may be locked due to suspicious activity, inactivity, or by an administrator.
As an administrator, you can easily unlock a user, but please make sure you speak with them first. Do not rely on an email request to unlock, as the sender’s email may have been spoofed or hacked.
When you’re sure it’s safe to continue, here’s how to unlock a user:
You’ve successfully unlocked the user. Now they can sign in to Online Banking for Business using their current credentials.
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