What if I don’t have a U.S. or Canadian mobile number?

We use text message verification to confirm your identity when you’re signing in for the first time or resetting your own password. What is text message verification? 

If you don’t have a U.S. or Canadian mobile number saved in your profile, you won’t be able to receive our text messages and you won’t be able to reset your password from the Sign In page. 

However, there are workarounds in place to ensure you can always access Online Banking for Business. Here are some common scenarios:  

• I need to sign in for the first time, but I don’t have a U.S. or Canadian mobile number 
• I need to modify a user, but I don’t know their mobile number 
• I need to create a new user, but they don’t have a U.S. or Canadian mobile number 
• I don’t have a work phone and I don’t want to share my personal number 
   

I need to sign in for the first time, but I don’t have a U.S. or Canadian mobile number: 

• If you’re a Primary Customer Administrator (PCA) or Documentation Admin, please ask another PCA or Admin who has already signed in to reset your password for you. You’ll receive reset instructions and a temporary password via email. And because the other PCA or Admin has already confirmed their identity, you’ll bypass text message verification. How to reset a user’s password 
  
   
• If you’re a PCA and there are no other PCAs or Admins at your company to reset your password for you, ask your BMO representative to provide you with a temporary password. This will also bypass text message verification.
    

• If you’re a new Admin or user and you need to reset your password, your PCA/Admin can do it for you. You’ll receive reset instructions and a temporary password via email. Since the other PCA or Admin has already confirmed their identity, you’ll bypass text message verification. How to reset a user’s password  

I need to modify a user, but I don’t know their mobile number.  

You’ll no longer be able to modify a user’s profile information unless they have a mobile number saved on file. If you don’t know the number, enter 999-999-9999 in their mobile phone field so you'll be able to save your other changes. 

Please remember to add a U.S. or Canadian mobile number for the user as soon as possible. Otherwise, they won’t be able to reset their password without help from a PCA or Admin. 

I need to create a new user, but they don’t have a U.S. or Canadian mobile number. 

You’ll no longer be able to create a user profile information unless you include a mobile number. If the user does not have a US or Canadian mobile number or you don’t know the number, enter 999-999-9999 in their mobile phone field so you’ll be able to create the profile.  

Please remember to add a U.S. or Canadian mobile number for the user as soon as possible. Otherwise, they won’t be able to reset their password without help from a PCA or Admin.  

When the user needs to sign in for the first time or reset their password, a PCA or Admin can help them. How to reset a user’s password 

I don’t have a work phone and I don’t want to share my personal number.  

We only need your number to confirm your identity when you’re signing in for the first time or resetting your password. 

We'll never use your mobile number for marketing purposes, and we'll never share your contact information with anyone else.