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How do I modify a rejected deposit in BMO DepositEdge?
If you enrolled in the DepositEdge service before March 6, 2026 and you haven't had a service upgrade since that date, please follow this link to find the right steps.
Deposits may be rejected by the BMO DepositEdge scanner, or by an approver at your company. Follow the steps below to modify and resubmit your deposit.
Deposits rejected by scanner
After scanning your cheques, you may be prompted to make changes before your deposit can be submitted for approval.
These are the most common error scenarios and the steps you can take to fix them:
| Reject Reason | What it means | How to correct it |
|---|---|---|
| Amount Recognition Failed | We couldn't identify the amount | Manually enter the amount in the appropriate field. Then select Accept. |
| Duplicate Item |
If we find a duplicate item, we'll show you both the current and original images for verification. | If both payments are legitimate you can approve them. Otherwise, remove the duplicate by selecting Remove Item. |
| Item Data Entry |
We couldn't identify one of the fields on your cheque. | Manually enter the missing criteria in the appropriate field. Then select Accept. |
| Image Quality Exceptions | We couldn't process your cheque due to poor image quality. | Select Remove Item. Then deposit the cheque at a branch or ATM. |
Deposits rejected by approver
If your deposit was successfully submitted but then rejected by the approver, these are the steps you should take:
- In Online Banking for Business, select the Payments & Receivables tab.
- Under “DepositEdge”, select BMO DepositEdge.
- On the BMO DepositEdge home page, under “Deposits”, select the Open tab.
- In the list of open deposits, locate and select the rejected deposit.
- Read the comments explaining why the approver rejected the deposit.
- Make the necessary corrections. When you’re ready, proceed to the review screen and select Submit.
Note: You may be prompted to enter a comment explaining your changes.
You've successfully modified and resubmitted a rejected deposit for approval.
Banking products are subject to approval and are provided in Canada by Bank of Montreal, a CDIC Member.
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